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PDF | One way to meet the challenges in creating a high performance The EFQM excellence model: European and Dutch experiences with the EFQM. custodian of the EFQM Excellence Model, a business model which is helping over 30 organisations around the globe to strive for Sustainable Excellence. Business Excellence Matrix User Guide – EFQM Model Version User Guide – EFQM Model Version For the past twenty years we have shared what.

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The purpose of this digital version is to make the EFQM Excellence Model widely and conveniently accessible to the public for personal, educational and. Overview of the EFQM Excellence Model. 2. Introduction: Herman van Rompuy, President of the European Council. "All European organisations, both in the. EFQM Excellence Model is one of the self assessment tools helping companies in Management has developed “EFQM Excellence Model” for the purpose of.

Accepted 28 February, There are a few popular business excellence models that provide standard criteria against which an organization can measure its performances. Furthermore, these methods cannot consider the empirical investigation and expert knowledge in scoring and also they cannot convert uncertain and imprecise data linguistic variables to crisp data. Since Artificial Intelligence models such as Fuzzy Logic can solve the uncertainties and complexity in assessment system, a new assessment system for EFQM evaluation will be designed using fuzzy logic. The proposed assessment system can provide an effective and precise scoring, simultaneously considering knowledge and experience of experts and assessors. The results showed that the new comprehensive developed model is more valid and acceptable and the experts verified the model for assessing based on EFQM in practice. The developed model was used in a case study and results drawn out from it were evaluated from distinctive viewpoints.

The output of this project will be a series of benchmarking reports, case studies and best practices that will be made available to the membership in a variety of formats.

However, the areas covered by the assessment will give you a holistic view of your organisation. If you have any comments on how this document or the self-assessment tool can be improved, please email info efqm.

There are other self-assessment tools available and some of them may better suit your needs. Our experience within Ricoh has taught us that once the organisation reaches a score of around points, they need to adopt a more rigorous approach to assessment. This is because once this level of maturity is achieved, you need to refine the approaches adopted, engaging the creativity and innovation of your people and other stakeholders.

Excellence is, after all, not about ticking boxes. It is non-prescriptive and can be applied by any organisation, regardless of size or sector. The Model has been reviewed a number of times over the past years, incorporating new ideas and thinking, legislative and regulatory requirements and adapting to the changing global economic, societal and political environment.

The latest version is the Model. These are used to provide a holistic overview. There are 32 criterion parts grouped under 9 criteria, each represented as one of the 9 boxes. These are used to understand the details within the organisation. It is based on a cycle of continuous learning and improvement. Whilst the names and content have changed, the 9 box model remains the core and is widely recognised.

Pdf efqm excellence model

These are the things we do within our organisation; strategies, policies and processes, and the people who are involved in doing them, both within and outside the organisation. If we want to improve a result, we need to make a change to one of the enablers. The best way to achieve this is to run workshops with a group of relevant managers, process owners and subject experts who can explain the key approaches, review the results available and agree the current maturity level.

You can either run a single workshop with the Management Team or a series of workshops, each focusing on a specific topic.

We have themed workshops using the Fundamental Concepts of Excellence. We have found it easier to establish the links between the different approaches and criteria focusing on these themes, rather than working through criteria by criteria. This approach also enables experts to join the section relevant to their specific area of interest. We have developed the Matrix in Excel as most organisations have access and are familiar with it.

Please note: However, there are a number of calculations and look ups within the document. If you start adding rows, columns or sheets, you might break it. It is possible to complete this from beginning to end in a single day session.

You can either complete this criterion by criterion or concept by concept. The fields on the spreadsheet are: This number relates to the boxes within the matrix. The first Ref number indicates the criterion e.

Model pdf excellence efqm

XX is from Leadership. The second number indicates the position on the grid. If you want to focus on a specific FCs, select it from the drop down menu. The guidance points are there as examples of Criteria what we would expect to see in an excellent organisation. The model is not prescriptive so does not say HOW you would achieve this. Agree the approach that you have within your organisation that Approach Title best fits the criteria guidance point.

Possible Ethical Implications in the Deployment of the EFQM Excellence Model

Describe, in a couple of brief sentences, how the approach works within your organisation. For example, you can link the results personal objectives setting approach to the performance appraisal approach and on to a relevant question in your employee survey. During the discussion, you can capture ideas for improvement Areas for Improvement actions or current plans for improvement. Rating This is used for calculating the score.

Indicate who the owner of the approach is.

Model pdf excellence efqm

It is better to be cautious; only go for a higher rating if there is consensus, based on the evidence. You can also capture ideas for further improvement and give something a maximum rating. This demonstrates continuous learning and improvement. This captures the information an Assessor Team would need to prepare a site visit.

This does not include all the data from the input sheet. The Enabler Map can either be produced directly from the Excel file or transferred to Word or another application. This would be the documentation you would use, and the assessors should ask for, to gain a fuller understanding the approach. One of the prominent obvious Fuzzy logic involves fuzzy sets and logical links for characteristics of fuzzy sets is capability to demonstrate designing the human-like reasoning issues of the real the extent of uncertainty in human thinking Terano et al.

A fuzzy set, in contrast to conventional sets, Among the pio- neering contributors on fuzzy logic, the work of Tanaka in Step 1 stability analysis of control systems Tanaka, , Mamdani in cement kiln control Mamdani, ; Firstly, after studying of background and literature review related to Pedrycz, in fuzzy neural nets, Bezdek in pattern topic, the EFQM model is broken down in two levels: 1- EFQM Criteria 2- EFQM sub-criteria which shown as Figure 4 Li and classification Bezdek, and Zimmerman Yang, Yager in fuzzy tools and techniques requires In this research a fuzzy model based on fuzzy inference system particular acknowledgement Konar, A fuzzy inference system FIS is a rule based system with concepts and operations associated with fuzzy set theory and fuzzy logic.

Possible Ethical Implications in the Deployment of the EFQM Excellence Model | SpringerLink

These systems are mapped from an input space to an output Fuzzy inference systems space. Therefore, they allow constructing structures to be used to generate responses outputs by certain simulations inputs based Fuzzy inference systems FISs which are also known as on the stored knowledge of how the responses and simulations fuzzy rule-based systems, fuzzy model, fuzzy expert related.

The knowledge is stored in the form of a rule base, i. The first step to construct a fuzzy model is to unit of a fuzzy logic system. The decision-making is a select a membership function for each variable. A "membership prominent part in the whole system. The FIS develops function" is a curve that defines how the value of fuzzy variable is appropriate rules and on the basis of the rules the mapped to a degree of membership between The basic FIS can accept either fuzzy inputs or crisp inputs, but the outputs it provides are virtually all the time 1 fuzzy sets.

Mamdani-type and Sugeno-type which are two types of inference systems differ to some extent in the way outputs are defined. The most important diversities among these two types are related to the representation of the This step is to capture knowledge of decision team Managers and Assessors.

Perhaps the most common way to represent human consequents. Mamdani-type fuzzy rules regard linguistic knowledge is to form it into natural language expressions in the variables on the consequents while Sugeno-type fuzzy form of IF premise antecedent , THEN conclusion consequent rules regard a crisp value or a polynomial function of the The form in expression is commonly referred to as the IF-THEN inputs as the consequents.

Although, in latest Mamdani- rule-based form; this form is generally referred to as deductive form. This form of knowledge exists entirely in the context of obtaining imprecise human expertise Li and Gatland, linguistics because it expresses human empirical and heuristic ; Mathworks, To do this Several applications of fuzzy inference systems have step, the verbal options of experts regarding the effects of different been employed in production line selection evaluation factors such as sub-criteria 1a, 1b … has been gathered and Dodangeh et al.

EFQM breakdown model. Definition of verbal values. The process of deriving overall the fuzzy inference system and after that aggregated for conclusion from the individual consequents contributed to each rule determining the final score of criteria, for instance, the aggregation in the rule base is known as aggregation of the rules.

We use of leadership sub-criteria has been shown in Figure 6. For instance, Mamdani approach for aggregating rules and it depicted as Figure the following set of rules has been used for leadership criteria: 7 Ross, If 1a is Medium and 1b is low and 1c is very high and 1d is high then leadership score is slightly high.

Step 4 In the last step, with employing centre of gravity method fuzzy Step 3 outputs of sub-criteria assessing transform to crisp utility with regards to Equation 2 Dodangeh ; Dodangeh et al. Figure 5. Bell shape membership function medium scale.

Pdf model efqm excellence

Aggregation of sub-criteria for determining the final score of leadership criteria. And the fuzzy values are calculated by turing which is produce trucks including tractor, construc- the bell shape function regarding Equation 1.

Schematic diagram of Mamdani fuzzy inference system. Table 2. Table 3. Sub-criteria of leadership and definition based on EFQM.

Sub-criteria of leadership Explanation Leaders develop the mission, vision, and values and are role models of a 1a culture of excellence. Leaders are personally involved in ensuring the organization's management 1b system is developed, implemented, and continuously improved. Leaders are involved with customers, partners, and representatives of 1c society. R1: 0.

The output of the decision support system score is SL represents the fuzzy values of the sub-criteria for Leadership criteria. Base on Equation 2, the center of Then with applying the below equation the rules are gravity method is used for the diffuzification of output aggregated Mamdani approach for aggregating rules.

The classical approach efficiency cannot be Dodangeh et al. Comparison of new and classical assessment system. Leaders are personally involved in ensuring the organization's 1b management system is developed, implemented, and 40 Leaders are involved with customers, partners, and 1c 60 Leaders motivate, support, and recognize the organization's 1d 25 This is why in real world applications the deci- their kind cooperation and support to carry out this work.

Ecomomics aspects of quality assessing the criteria in imprecise and fuzzy space, the and organizational performance - A study in Setbal care homes for introduced fuzzy based method overcomes the men- elderly persons.

Total Qual. The presented model Anyamele SC Implementing quality management in the University: The role of leadership in Finnish Universities. Higher has been implemented in a mega car manufacturing and Educ. The model presented in management in the rehabilitation part 2 - Characteristics of most this research has some features including, 1 Relations widely used systems.

Balague N Quality improvement in university libraries. Abstracting Evaluations, Quality Seals, Diplomas Certifications, 16 4 : the situation and simplifying the problem to a linear model Relationships between the analytical results. Using enablers of the EFQM model to manage institutions of higher education. An application of fuzzy Delphi and research is necessary to develop other advanced models fuzzy AHP on evaluating wafer supplier in semiconductor industry.

Chevrie F, Guely F Conti TA A history and review of the European Quality Award Model.

Ajman_Uni_Day_18_2_2018.pdf - 1 The EFQM Excellence Model...

TQM Mag. Reliability Manage. Assessing flexibility in supply Mamdani E Application of fuzzy logic to approximate reasoning chain using adaptive neuro fuzzy inference system. Paper presented using linguistic synthesis. IEEE Trans. Guidelines for assessing Scorecard. Unpublished Master Thesis, I. Working Paper Series, pp. Fuzzy logic: a practical approach: Academic Decision Making Model.

Uncertain rule-based fuzzy inference systems: Conference on Industrial Engineering and Engineering Management Introduction and new directions: Prentice Hall. Pedrycz W Fuzzy sets engineering: CRC. Ranking of Strategic Ross JT Fuzzy Logic with Engineering Applications 2nd ed. Rusjan B Tanaka,K Stability and stabilizability of fuzzy-neural-linear EFQM a.

Brussels: Public and control systems. Fuzzy Systems. Tari JJ Assessing for Excellence. A Practical Guide for Self- private sector organisation and higher education institutions. The Fundamental Concepts of Excellence, from using a questionnaire approach in university administrative services.


Introducing Excellence, from www. Fuzzy systems theory and its Hennig S, Greiner W Quality management systems in applications: Academic Press Professional, Inc. Health Care facility location selection. Konar A Systems, Man and Cybernetics. Kosko B, Burgess J